Terms of service

01The agreement

These terms govern use of the Brandora platform by the organization that creates an account (the customer) and its authorized users. By registering, you accept these terms on behalf of your organization.

02Accounts and organizations

Each workspace belongs to an organization with role-based membership. You are responsible for the actions taken under your credentials and for keeping them confidential. Organization owners control membership, roles, and invitations.

Creator accounts are personal accounts that let creators claim profiles, connect social accounts, and authorize organizations. Creator accounts are free.

03Subscriptions, trials, and billing

Published pricing is in US dollars: Starter $79, Growth $199, Agency $399, and Scale $799 per month, with Enterprise plans from $1,499 per month. Annual billing applies an exact 20 percent discount. Local payment methods, including mobile money, are supported through our payment provider.

Every plan starts with a 14-day trial that requires no card. Subscription state is determined by verified payment gateway events. If a trial or subscription ends, premium write operations may pause under the plan’s enforcement policy, but your data is never deleted for non-payment and remains exportable.

Usage-based features such as creator discovery, provider data, monitored mentions, and AI requests are subject to plan limits and budgets visible in the product.

04Acceptable use

You may not use Brandora to violate law, infringe rights, harass others, or attempt to access data of another organization. You may not probe, scrape, or overload the service, resell it without written agreement, or use it to build a competing dataset from data you are not licensed to retain.

05Customer data and creator data

Your organization retains all rights to the data it creates in Brandora. You grant us the limited license needed to operate the service on that data.

Data creators share through Creator Connect remains under creator control and is visible to your organization only through an active authorization. Commercial data such as rates, fees, and internal notes is private to the organization that recorded it.

06Metrics, AI, and provenance

Brandora labels metrics with their source and freshness, and distinguishes verified first-party data from public or estimated data. AI features generate summaries and answers grounded in your data with evidence references; they are assistance, not a substitute for your judgment, and never the canonical source of a metric.

07Availability and support

We work to keep the service available and performant, and we communicate honestly about incidents. Support channels and response targets depend on your plan. The service is provided as-is to the maximum extent permitted by law.

08Termination

You can cancel at any time from billing settings; access continues to the end of the paid period. We may suspend accounts that materially breach these terms, after notice where practical. On termination you may export your data; deletion follows our privacy policy and applicable law.

09Liability and changes

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We may update these terms; material changes will be notified to account owners by email before they take effect.

These terms are governed by the laws of our operating jurisdiction as stated in your order form, and disputes fall under the courts of that jurisdiction.